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About Us


Introduction

ISA specialise in the provision of support, security and advocacy services to international students during their study time in Australia.

History
Established in 1998 ISA was the original provider to international students of what is now known as independent professional welfare or care giver services (Not Legal Guardianship).  

Industry Experience
ISA has twenty years experience in dealing with international students and education providers in Australia and has a unique insight in managing the issues, needs and difficulties in this specialised field.   We have gained a wealth of experience in managing and resolving critical incidents with students.    We work in collaboration with education providers in support of their internal welfare programs and especially for those students who are under eighteen years of age.    It is important to note that because of our expertise in this demanding field over 250 education providers nationally now use the services of ISA.

Our Focus
ISA is committed to providing security, assistance, advice and a safe haven for our international students and ensure that they have a positive experience during their study time in Australia.

Our People
ISA under the direction and guidance of its founder and Managing Director, Ivan Mckinney, has established a network of over 100 dedicated and trained multilingual administration, support staff and care givers spread across every major city in Australia.

Technology
ISA has a unique free software package available to education providers to assist them in compliance of their obligations under the ESOS Act and the National Code.
ISA has also developed and launched its “Safe Student App” which seamlessly can connect the user to emergency services globally and simultaneously notify up to three nominated contacts.
Free student management software – ISA train the users and maintain the software giving them the ability to log in and view a student file from anywhere in the world.

Other Key Services
A Standards based service agreement with education providers which guarantees minimum service standards
Interpreting and Translation of key information from providers to parents
National Duty of Care Insurance – 15 Million Australian Dollars

References

ISA Commitment to Child Safe Standards


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