Role of the Care-Giver/Guardian (note: not legal guardianship)
The Guardian/Care Giver is an independent person whom the student can rely upon for guidance, advice and support on a range of issues, including academic progress, coaching, personal welfare, social and emotional issues, financial guidance, general safety and security. We recommend the carer/guardian is totally independent from the education provider and accommodation provider. An essential component is establishing a trusting relationship with the student. This can only be achieved through regular and sustained personal visits and telephone contact. We provide the following services to students, parents and education providers:
- We visit and independently inspect the student's accommodation, giving parents, education providers and accommodation companies a totally independent opinion. Mediate disputes between the student and home stay host should they arise.
- We offer a full security and safety orientation of the city and suburbs, including topics such as transport, entertainment venues, how to call for emergency assistance, police, ambulance, and medical emergencies.
- Liaise with the student concerning any grievances of the student in relation to the student's accommodation facility.
- Notify the educational institution of any unresolved grievances the student may have regarding home stay or other accommodation facility.
- Represent the student in liaising with the educational institution at which the student attends, including assisting the student lodge any grievance on behalf of the student to the principal or director of the educational institution at which the student attends.
- Provide twenty-four (24) hour, seven days a week telephone advice and emergency assistance if required.
- We email school reports home to the parents (if supplied by the education provider). We also regularly update parents on the students general well being and progress. These reports can be translated.
- Maintain regular contact with the student.
- Liaise with the educational Institution on behalf of the parent, including signing documents with the educational institution on behalf of the parents.
- Referral and assistance on personal problems.
- We assist the student open bank accounts and organise their finances.
- Explain local laws and visa regulations to the students to ensure compliance
- Attend parent teacher interviews when requested
- Attend school orientation days if possible
- Assist students book airplane tickets to travel home during holiday periods if required
- Assist students purchase a mobile phone or sim cards if required. Show the students where to buy phone cards, where the good student shops and restaurants are.
- Assist students make appointments and use medical services
General VISA Requirements & Regulations for Students.
The below information is intended as a guide only, for full visa conditions/requirements please visit the The Department of Home Affairs website at https://www.homeaffairs.gov.au/trav/stud/more/welfare-arrangements-under18
WARNING: IF FOR ANY REASON AFTER ARRIVING IN AUSTRALIA YOUR VISA IS TO BE CANCELLED OR A RENEWAL APPLICATION IS REFUSED, PLEASE SEEK THE IMMEDIATE ADVICE OF YOUR CARER/GUARDIAN AND/OR EDUCATION PROVIDER. INDEPENDENT ADVICE SHOULD BE SOUGHT BEFORE DECIDING TO APPEAL A DECISION, RE-LODGE AN APPLICATION OR ENGAGE THE SERVICES OF A REGISTERED MIGRATION AGENT.
Accommodation & General Welfare Arrangements for Students Under 18 Years of Age
If you are applying for a student visa and you are under 18 years old, you must put adequate welfare arrangements in place or tell us if you will be 18 when you arrive in Australia.
If you will turn 18 before you arrive in Australia, you will not need to put welfare arrangements in place but you must still attach Form 157N Nomination of a student guardian (178KB PDF). Complete questions 1 to 8. Your parent or legal custodian must sign the form.
If you will be under 18 when you are in Australia, you must do one of the following:
- Nominate a parent / legal custodian or a relative over 21 years as your student guardian. This person must have a visa to remain in Australia for the duration of your student visa or until you turn 18. Use Form 157N Nomination of a student guardian (178KB PDF).
- Provide evidence that a parent / legal custodian or relative over 21 years will accompany you as a Student Guardian visa (subclass 590) holder. This person must apply for the visa and attach Form 157N Nomination of a student guardian (178KB PDF) with their application.
- Organise for your education provider to approve your welfare arrangements. The provider will issue a Confirmation of Appropriate Accommodation and Welfare (CAAW) letter. The provider will tell us when your welfare arrangements start and end.
- Provide your Acceptance Advice of Secondary Exchange Student (AASES) form if you are a secondary exchange student.
You must have welfare arrangements in place until you turn 18, even if this is before your course commences.
You must not enter Australia before your welfare arrangements start. This is a condition of your visa. If you breach your visa conditions, your visa could be cancelled.
When a complaint is received by ISA staff in regards to any aspect of services provided by ISA, the matter is to be referred to the National Office, to a staff member who is not a party to the complaint or dispute.
On receipt of the details the receiving officer will contact the parties involved in the dispute and try to resolve the matter. If the matter cannot be resolved within 5 days of receipt of the dispute the matter must be referred to the ISA National Manager;
ISA National Manager will review the complaint file and contact all parties, if a resolution cannot be reached within 5 days, the matter will be referred to ISA Managing Director.
ISA Managing Director will review the complaint file and contact all parties. If a resolution cannot be reached within 5 days, ISA will refer the complainant to a professional mediation service.
Costs for professional mediation will be borne by each party to the dispute.
The above internal grievance/complaints process does not restrict either party from commencing legal proceedings as a means of resolving the dispute.