Role of the Guardian/Care-Giver
The Guardian/Care Giver is an independent person whom the student can rely upon for guidance, advice and support on a range of issues, including academic progress, coaching, personal welfare, social and emotional issues, financial guidance, general safety and security. We recommend the guardian is totally independent from the education provider and accommodation provider. An essential component is establishing a trusting relationship with the student. This can only be achieved through regular and sustained personal visits and telephone contact. We provide the following services to students, parents and education providers:
- We visit and independently inspect the student's accommodation, giving parents, education providers and accommodation companies a totally independent opinion. Mediate disputes between the student and home stay host should they arise.
- We offer a full security and safety orientation of the city and suburbs, including topics such as transport, entertainment venues, how to call for emergency assistance, police, ambulance, and medical emergencies.
- Liaise with the student concerning any grievances of the student in relation to the student's accommodation facility.
- Notify the educational institution of any unresolved grievances the student may have regarding home stay or other accommodation facility.
- Represent the student in liaising with the educational institution at which the student attends, including assisting the student lodge any grievance on behalf of the student to the principal or director of the educational institution at which the student attends.
- Provide twenty-four (24) hour, seven days a week telephone advice and emergency assistance if required.
- We email school reports home to the parents (if supplied by the education provider). We also regularly update parents on the students general well being and progress. These reports can be translated.
- Maintain regular contact with the student.
- Liaise with the educational Institution on behalf of the parent, including signing documents with the educational institution on behalf of the parents.
- Referral and assistance on personal problems.
- We assist the student open bank accounts and organise their finances.
- Explain local laws and visa regulations to the students to ensure compliance
- Attend parent teacher interviews when requested
- Attend school orientation days if possible
- Assist students book airplane tickets to travel home during holiday periods if required
- Assist students purchase a mobile phone or sim cards if required. Show the students where to buy phone cards, where the good student shops and restaurants are.
- Assist students make appointments and use medical services
General VISA Requirements & Regulations for Students.
The below information is intended as a guide only, for full visa conditions/requirements please visit the The Department of Immigration and Border Protection website at http://www.immi.gov.au/students/students/570-1/eligibility-student-18.htm
WARNING: IF FOR ANY REASON AFTER ARRIVING IN AUSTRALIA YOUR VISA IS TO BE CANCELLED OR A RENEWAL APPLICATION IS REFUSED, PLEASE SEEK THE IMMEDIATE ADVICE OF YOUR GUARDIAN AND/OR EDUCATION PROVIDER. INDEPENDENT ADVICE SHOULD BE SOUGHT BEFORE DECIDING TO APPEAL A DECISION, RE-LODGE AN APPLICATION OR ENGAGE THE SERVICES OF A REGISTERED MIGRATION AGENT.
Accommodation & General Welfare Arrangements for Students Under 18 Years of Age
If you are under 18 years of age, you must have acceptable arrangements for your accommodation, support and general welfare. You must show that you will either:
- live in Australia with your parent or legal custodian
- live in Australia with a relative over 21 years of age nominated by your parent or legal custodian
- go into care that has been approved by your education provider.
You must provide one of the following:
- a signed statement from your education provider confirming arrangements have been made for your accommodation, support and general welfare in Australia
- the Student Welfare Declaration Form completed by your parents or your legal custodian.
See: Student Welfare Declaration form (28KB PDF file) http://www.immi.gov.au/students/_pdf/student-welfare-declaration.pdf
From 1 July 2007 students under the age of 18 will be required to show evidence of adequate arrangements for welfare when they lodge a student visa application in Australia. See: Welfare arrangements for student visa applications lodged in Australia http://www.immi.gov.au/students/students/welfare-arrange.htm
Welfare arrangements approved by the education provider
If your welfare arrangements are approved by your education provider, you must submit the Confirmation of Appropriate Accommodation and Welfare (CAAW) letter the education provider gave you. This CAAW will show the commencement (start) and end dates of your welfare arrangements. The commencement date of welfare arrangements must be either:
- Prior to the date of lodgement
- Day after end of current student visa.
Note: Student visa holders under the age of 18 and in Australia will only be able to lodge their application online, if their welfare arrangements are approved by their education provider. Students whose welfare arrangements are provided by a parent, legal custodian or suitable relative will only be able to lodge a paper application.
Living with a relative
If you are a student residing with a suitable relative, you must submit evidence of the following with your student visa application:
- relationship to relative
(brother, sister, stepbrother, stepsister, grandparent, grandchild, aunt, uncle, niece or nephew, or a step-grandparent, step-grandchild, step-aunt, step-uncle, step-niece or step-nephew, partner)
- that the relative is over 21 years old
- that the relative is nominated by your parents/legal custodian on your application
- that the relative is an Australian citizen, permanent resident, has a visa permitting them to be in Australia or is lodging a Student Guardian visa application.
- that the relative is of good character. You do this by providing a police clearance from the countries in which your relative has lived for more than 12 months in the past 10 years after the age of 16.
Note: Police clearances do not need to be submitted at the time you lodge your application but will need to be submitted before your visa can be granted.
See: Character and Penal Clearance Requirements-: http://www.immi.gov.au/allforms/character-requirements/
You must uphold your visa conditions while studying and living in Australia or your visa may be canceled and you may have to leave Australia.
Students Under 18 Years of Age
If your education provider approved your accommodation, support and general welfare arrangements, you must have the education provider's written approval provider to change these arrangements.
Course enrollment and attendance
You must remain enrolled in a full-time registered course. Important: You must attend at least 80 percent of the contact hours for each term or semester of your course. If the course is shorter than a term or semester, you must attend 80 percent of the contact hours for the duration of the course.
You must have satisfactory academic results for each term or semester of your course. If your course is shorter than a term or semester, you must have satisfactory academic results for the duration of the course. Your education provider will advise the department if your results are not satisfactory. The definition of 'satisfactory' is determined by your education provider.
You must maintain health insurance for you and your family members while in Australia. Health insurance can be provided by obtaining Overseas Student Health Cover (OSHC) which provides medical and hospital insurance.
Changing Education Provider
If you are intending to change education provider you should contact your current education provider for information. In most circumstances the new education provider will be restricted from enrolling you if you have not completed 6 months of the main course of study for which your visa was granted.
If you want to change provider before completing the first six months of your main course of study you must contact your current education provider for permission. You will require a letter of offer from the new provider in order to apply for a letter of release from your original education provider.
If you change your education provider at any time you must contact the department (DIBP) and provide a Confirmation of Enrolment certificate from your new education provider.
See: Contact Us
When a complaint is received by ISA staff in regards to any aspect of services provided by ISA, the matter is to be referred to the National Office, to a staff member who is not a party to the complaint or dispute.
On receipt of the details the receiving officer will contact the parties involved in the dispute and try to resolve the matter. If the matter cannot be resolved within 5 days of receipt of the dispute the matter must be referred to the ISA National Manager;
ISA National Manager will review the complaint file and contact all parties, if a resolution cannot be reached within 5 days, the matter will be referred to ISA Managing Director.
ISA Managing Director will review the complaint file and contact all parties. If a resolution cannot be reached within 5 days, ISA will refer the complainant to a professional mediation service.
Costs for professional mediation will be borne by each party to the dispute.
The above internal grievance/complaints process does not restrict either party from commencing legal proceedings as a means of resolving the dispute.