Office Hours
Monday to Friday 9.00am to 5.00pm (Chinese/English speaking)
National Office
Suite 1/Level 1, 108 Bourke Street, Melbourne VIC 3000
Phone: +61 3 9663 2887
Fax: +61 3 8678 1317
Email: info@studentguardians.com
WeChat: ISAGUARDIANS
Phone: +61 3 9663 2887
Postal Address
ISA Student Advocates
Suite 1/Level 1, 108 Bourke Street, Melbourne VIC 3000, Australia
When a complaint is received by ISA staff in regards to any aspect of services provided by ISA, the matter is to be referred to the National Office, to a staff member who is not a party to the complaint or dispute.
On receipt of the details the receiving officer will contact the parties involved in the dispute and try to resolve the matter. If the matter cannot be resolved within 5 days of receipt of the dispute the matter must be referred to the ISA National Manager; ISA National Manager will review the complaint file and contact all parties, if a resolution cannot be reached within 5 days, the matter will be referred to ISA Managing Director. ISA Managing Director will review the complaint file and contact all parties. If a resolution cannot be reached within 5 days, ISA will refer the complainant to a professional mediation service.
Costs for professional mediation will be borne by each party to the dispute. The above internal grievance/complaints process does not restrict either party from commencing legal proceedings as a means of resolving the dispute.
Complaints can be made in person, writing or phone to any ISA staff member or direct to our management team located in ISA Head Office: Phone: +61 3 9663 2887 or Email: info@studentguardians.com
Previously trading as:
